Refund policy

Return & Refund Policy

Being Jewish with Jonah Plat

At Being Jewish with Jonah Platt, every item we offer is part of a larger mission—celebrating identity, storytelling, and community. As a small team, we aim to deliver high-quality products while keeping our operations thoughtful and sustainable.

Because many of our items are made-to-order or produced in limited runs, our return policy is designed to balance flexibility with fairness.

 

1. Return Eligibility

We accept returns or replacements only in the following cases:

  • Item arrives damaged or defective

  • Item received is incorrect

We do not accept returns or exchanges for:

  • Incorrect size selection

  • Change of mind

  • Items marked as final sale

  • Made-to-order or print-on-demand items (unless defective)

 

 

2. Made-to-Order Items (Print-on-Demand)

Some of our merchandise is produced specifically for you after your order is placed.

For these items:

  • All sales are final unless the item is damaged, defective, or incorrect

  • We strongly encourage reviewing sizing charts and product details before purchasing

This approach reduces overproduction and waste—thank you for supporting a more intentional model.

 

 

3. Return Window

If your item qualifies for a return or replacement, you must contact us within:

  • 7 days of delivery for damaged, defective, or incorrect items

Requests submitted after this window may not be eligible.

 

 

4. How to Request a Return or Replacement

To initiate a request, please email: beingjewishpodcast@gmail.com

Include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item and packaging

We aim to respond within 2–3 business days.

 

 

5. Resolutions

If your request is approved, we will offer one of the following:

  • Replacement (at no cost to you), or

  • Full refund to your original payment method

We will determine the appropriate resolution based on the situation.

 

 

6. Shipping Issues & Lost Packages

If your order appears lost or has not arrived:

  • Contact us within 14 days of the estimated delivery date

We will work with the carrier and, if necessary, issue a replacement.

Please note:

  • We are not responsible for incorrect shipping addresses provided at checkout

 

 

7. Exchanges

We do not offer direct exchanges.

If you would like a different size or item:

  • Please place a new order

 

 

8. Refund Processing

Approved refunds will be:

  • Issued to your original payment method

  • Processed within 5–10 business days after approval

Shipping costs are non-refundable unless the issue was due to our error.

 

 

9. Order Changes & Cancellations

Orders may be modified or canceled within 12 hours of purchase.

After this window:

  • Production or fulfillment may have already begun

  • Changes are no longer guaranteed

 

 

10. Final Sale Items

Certain items may be marked as final sale and are not eligible for return or refund unless defective.

 

 

11. Contact

For any questions or concerns about any of our policies, please reach out to:
beingjewishpodcast@gmail.com

We’re a small team, and every order genuinely matters to us. Thank you for supporting Being Jewish with Jonah Platt and helping us build something meaningful.